Terms & Conditions

Important Details

Refund Policy

  1. All sales of Safety Tech®, FiberMax®, AlturnaMATS®, ZeroLift, TrainSmart, RoadWarrior, VersaMATS and Checkers® Wheel Chocks products are final. If there is a problem with your order or you’re not satisfied with the products you’ve received please call 800.610.3422 and we’ll work together to find a solution.
  2. If there is a reason for an authorized product return, an RMA number is required prior to ensure accurate processing. Please contact us at 800.610.3422 for assistance with your RMA number.

Credit Terms

  1. DICA terms are “Net 30 days”. A 1.5% per month finance charge will be assessed to all accounts not received within 30 days of the invoice date. We also accept VISA, MasterCard, Discover, or American Express for payment, and can accept ACH and wire transfers.
  2. All orders require a purchase order identification, either written or verbal. PO’s can be e-mailed to your sales associate, faxed to 413-771-2420 or mailed to 104 Industrial Road, Guthrie Center, IA 50115
  3. DICA’s federal ID number is 42-1333647.
  4. Please mail all checks and correspondence to: 104 Industrial Road, Guthrie Center, IA 50115.

Shipping Policy

  1. All in stock items will ship within two business days of purchase
  2. All out of stock, personalized or custom orders are provided with a projected ship date range.
  3. We provide the service of determining the most efficient shipping carrier for your order. Additional fees apply for specific carrier requests.
  4. P.O. Boxes are not acceptable shipping addresses.

Delivery Estimates

If you’re estimating when a package will be delivered, please note the following:

  1. In-stock items typically ship the next business, ARO.
  2. Credit card authorization, payment and verification must be received prior to order processing.
  3. Fed Ex Next Day Deliveries occur before 10:30 am Monday – Friday, excluding major holidays.
  4. Fed Ex Two Day Deliveries occur Monday – Friday during normal business hours, excluding major holidays.
  5. Fed Ex Standard Deliveries occur Monday – Friday during normal business hours, excluding major holidays.
  6. If you require a specific delivery date, please call 800.610.3422.

Domestic Shipping

  1. In-stock items typically ship the next business, ARO.
  2. All orders will ship F.O.B., from DICA’s D.C, or the respective factory, with freight prepaid and added, unless you direct DICA to ship collect via you specified method.
  3. Orders not for resale with U.S. delivery addresses will not be charged sales tax with the exceptions of Iowa, Colorado and California.
  4. Iowa: Orders not for resale will be charged sales tax applicable to their zip code.
  5. Colorado: Orders not for resale will be charged sales tax applicable to their zip code.
  6. California: Orders not for resale will be charged sales tax applicable to their zip code.International Shipping

International Shipping

  1. International orders not for resale with delivery addresses outside the U.S. will be charged applicable taxes, duties and brokerage fees.