Terms & Conditions

Disclaimer

DICA accepts purchase orders with approved terms, as well as all major credit cards and pre-pay options.

Anyone considering the use of these products should thoroughly test them to ensure that they satisfy their specific needs. Manufacturer and/or distributor cannot guarantee performance of these products because usage or application of buyers cannot be controlled by either the manufacturer and/or distributor. Proper use requires the selection of the proper products for the equipment and the specific application. manufacturer and/or distributor expressly disclaim any and all warranties not set forth herein, including any warrant of fitness for a particular purpose and/or any warranty of merchantability which might otherwise be applicable. In the event of a manufacturing defect, buyer’s remedy shall be strictly limited to a refund of the purchased price or replacement of the product. Buyers specifically acknowledges waivers of any claim against either manufacturer or any distributor regarding consequential damages to person or property, damages for loss of use, lost time, loss of profit, lost income, or other incidental or consequential damage. All prices, designs and/ or specifications are subject to change without notice.

Refund Policy

  1. All sales of Safety Tech®, FiberMax®, AlturnaMATS®, TrainSmart, RoadWarrior®, VersaMATS and Checkers® Wheel Chocks products are final. If there is a problem with your order or you’re not satisfied with the products you’ve received please call 800.610.3422 and we’ll work together to find a solution.
  2. If there is a reason for an authorized product return, an RMA number is required prior to ensure accurate processing. Please contact us at 800.610.3422 for assistance with your RMA number.

Credit Terms

  1. DICA terms are “Net 30 days”. A 1.5% per month finance charge will be assessed to all accounts not received within 30 days of the invoice date. We also accept VISA, MasterCard, Discover, or American Express for payment, and can accept ACH and wire transfers.
  2. All orders require a purchase order identification, either written or verbal. PO’s can be e-mailed to your sales associate, faxed to 413-771-2420 or mailed to 104 Industrial Road, Guthrie Center, IA 50115
  3. DICA’s federal ID number is 42-1333647.
  4. Please mail all checks and correspondence to: 104 Industrial Road, Guthrie Center, IA 50115.

Shipping Policy

  1. All in stock items will ship within two business days of purchase
  2. All out of stock, personalized or custom orders are provided with a projected ship date range.
  3. We provide the service of determining the most efficient shipping carrier for your order. Additional fees apply for specific carrier requests.
  4. P.O. Boxes are not acceptable shipping addresses.

Delivery Estimates

If you’re estimating when a package will be delivered, please note the following:

  1. In-stock items typically ship the next business, ARO.
  2. Credit card authorization, payment and verification must be received prior to order processing.
  3. Fed Ex Next Day Deliveries occur before 10:30 am Monday – Friday, excluding major holidays.
  4. Fed Ex Two Day Deliveries occur Monday – Friday during normal business hours, excluding major holidays.
  5. Fed Ex Standard Deliveries occur Monday – Friday during normal business hours, excluding major holidays.
  6. If you require a specific delivery date, please call 800.610.3422.

Domestic Shipping

  1. In-stock items typically ship the next business, ARO.
  2. All orders will ship F.O.B., from DICA’s D.C, or the respective factory, with freight prepaid and added, unless you direct DICA to ship collect via you specified method.
  3. Orders not for resale with U.S. delivery addresses will not be charged sales tax with the exceptions of Iowa, Colorado and California.
  4. Iowa: Orders not for resale will be charged sales tax applicable to their zip code.
  5. Colorado: Orders not for resale will be charged sales tax applicable to their zip code.
  6. California: Orders not for resale will be charged sales tax applicable to their zip code.International Shipping

International Shipping

  1. International orders not for resale with delivery addresses outside the U.S. will be charged applicable taxes, duties and brokerage fees.

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ABOUT US

DICA is a family-owned and operated company that specializes in building high performance engineered outrigger pads, crane pads, cribbing blocks and magnetic sling protectors that are lightweight, easy to use, and long-lasting.

DICA products are proudly Made in the USA, ASME B30.5 compliant and used by operators on all seven continents and 50+ countries around the world.

CONTACT US

Email
Contact Us
sales@dicausa.com

Call
Toll Free: 800-610-3422

Company Headquarters
4101 120th St.
Urbandale, IA 50323

© 1988-2023 DICA OUTRIGGER PADS. ALL RIGHTS RESERVED.